Terms & Conditions

The products

We offer you products that are guaranteed new. The availability of each product is indicated on the product’s page. The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the products offered, especially in regards to the products colors.


The price indicated in your shopping bag is the total price, including all taxes. It includes the price of the products, packing, order management and transportation costs.

How to order

Please find below the instructions to order from our online store:

  • Select the product you wish to buy 
  • If the product you have chosen is customizable, please make sure to fill in all the necessary information (the word you would like us to embroider, the color of the thread). 
  • Confirm your shopping bag once you have reviewed it 
  • Fill in the identification form with all the requested information concerning your billing and delivery address 
  • Confirm your order and its payment 
  • Confirm the payment

All the supplied data and the registered confirmation will be used as proof of the transaction. The final confirmation will be worth a signature and the acceptance of the transactions.

The payment

Payments will be secured by PAYPAL or by credit card via BRAINTREE, a secure Internet payment service (PAYPAL service).

The intellectual property

Henriette H is a protected trademark with the INPI and, henrietteh.com is a protected domain name. No one is allowed to reproduce, exploit, distribute or use for any reason whatsoever, even partially, elements of the website, except with the written consent of Henriette H.